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Allan Dermot
@allandermot
Cronologia
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7 Postari
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Senior Business Consultant la
Omind Technologies
Traieste in
Norcross
Din
3150 Holcomb Bridge, Suite 300, 3rd Floor, GA, 30071, USA
Male
14/09/1993
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Allan Dermot
a adăugat un sunet
Alte
2026-07-13 11:55:54
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Elevating Contact Center Performance: The Power of AI-Driven Real-Time Monitoring
In the fast-paced world of modern customer service, waiting until the end of the month to review call recordings is no longer a viable strategy. By the time a supervisor discovers a mistake in a recorded interaction, the customer’s trust may already be lost, and a regulatory compliance violation may have occurred. To stay ahead, contact centers are shifting from reactive management to...
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134 Views
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Allan Dermot
a adăugat un sunet
Alte
2026-06-17 12:57:48
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Bridging the Gap: How AI Accent Reduction Software is Revolutionizing Customer Communication
In an increasingly globalized economy, the ability to communicate clearly across borders is a business imperative. Companies operate with distributed teams and serve customers from every corner of the globe. However, even with high-speed internet and advanced CRM tools, one persistent barrier remains: communication friction caused by accents. For many support agents and sales representatives,...
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233 Views
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Allan Dermot
a adăugat un sunet
Alte
2026-06-10 10:49:51
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Elevating Standards: How AI QMS Software and Agent Monitoring Improve Call Center Performance Metrics
In the fast-paced world of customer service, the difference between a satisfied client and a churned customer often comes down to the quality of a single conversation. For years, Quality Assurance (QA) in call centers was a manual, time-consuming process. Managers would listen to a handful of calls per agent, score them against a rubric, and hope the sample size was representative of overall...
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360 Views
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Allan Dermot
a adăugat un sunet
Alte
2026-05-13 06:46:15
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Bridging the Communication Gap: How AI Accent Harmonizers are Transforming Call Centers
In the globalized economy, the call center is the frontline of customer experience. However, friction often arises from a common, yet sensitive, barrier: communication clarity. Whether caused by background office clamor or diverging regional accents, the inability to understand or be understood can lead to frustration, extended call handling times, and diminished CSAT (Customer Satisfaction)...
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410 Views
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Allan Dermot
a adăugat un sunet
Alte
2026-05-11 11:47:26
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Elevating Service Excellence: The Role of Quality Monitoring Software in Modern Call Centers
In the fast-paced world of customer experience (CX), the difference between a one-time transaction and a lifelong brand advocate often comes down to a single interaction. For contact centers, this makes performance management more than just a metric—it is the lifeblood of the business. However, manually tracking thousands of calls is a relic of the past. Today, leading organizations are...
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422 Views
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Allan Dermot
updated the cover photo
2026-05-11 11:42:18
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Allan Dermot
updated the profile picture
2026-05-11 11:41:35
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